Next Day Express, everything You Need to Know

Direct Sight commits to dispatch eligible Next Day Express orders on the same working day, provided the order is received in full, including completed payment and a valid prescription, before the 3pm cutoff. 'Dispatch' means your glasses are handed to Royal Mail for collection that day. Delivery timescales are determined by the Royal Mail postage option selected and are subject to Royal Mail's standard service conditions.

Our same-day dispatch cut-off is 3pm (UK time), Monday to Friday.

Orders placed after 3pm, or orders with incomplete payment or prescription details at 3pm, will be processed on the next working day.

Any orders placed on a bank holiday will be processed on the next available working day.

The 3pm cut-off applies once your order has been fully accepted into our system and released into production.

Same-day dispatch is available for single vision prescriptions up to ±5.00 sphere (SPH) and ±2.00 cylinder (CYL).

Prescriptions outside this range are not eligible for the Next Day Express service and will be subject to standard production timescales.

If your prescription falls outside the eligible range, Direct Sight Customer Service will contact you before production begins. You will have the option to proceed with standard production (with the Next Day Express fee refunded) or to cancel your order for a full refund.

Direct Sight also reserves the right to contact you before production begins if there are any queries regarding the prescription values provided.

A valid, current prescription from a registered optician is required for all orders. In the UK, adult prescriptions are typically valid for two years from the date of examination. Direct Sight will not produce glasses from a prescription that appears expired or invalid. If you are unsure whether your prescription is valid, contact your optician before ordering.

Same-day dispatch applies to single vision clear, single vision tinted (prescription sunglasses) and single vision with anti-reflective coating upgrade, within the eligible prescription range. Varifocal, bifocal, photochromic, polarised and blue light lenses are not eligible for Next Day Express. High-index lens eligibility depends on prescription specifics, contact us before ordering. The full eligibility table is in Part 3 of this page.

All Next Day Express frames include standard, uncoated single vision prescription lenses in the frame price. Additional lens options and upgrades are available at checkout.

The Next Day Express fee covers priority production of your glasses and is separate from the delivery charge. Delivery costs and estimated arrival times after dispatch will depend on the postage option you select at checkout.

Orders can be cancelled for a full refund as long as production has not started. Production may begin within minutes of order confirmation (especially before 3pm), so cancellation may not always be possible. If you need to cancel, please contact us as soon as possible on 01494 307 345.

If production is already underway, we will advise on the available options, which may include an exchange or return under our standard returns policy.

Next Day Express orders are covered by Direct Sight's standard 30 day returns policy and 100% satisfaction guarantee. If your glasses arrive and are not correct, whether the prescription, lenses or frames are not as expected. Contact us immediately on 01494 307 345 or help@directsight.co.uk.

We will arrange for your glasses to be inspected, remade if necessary, and returned to you as quickly as possible. The 12-month scratch guarantee and 365 day warranty apply to all Next Day Express orders on the same terms as standard orders. For full returns information, see our returns policy.

The Next Day Express service does not reduce or modify Direct Sight's quality standards. Every pair produced under this service goes through the same seven-point quality check.

A pair that does not pass the quality check is remade before dispatch. Even if this causes a delay. If a remake is required and cannot be completed within the same-day dispatch window, we will contact you to advise on the revised timescale.

Direct Sight does not supply prescription glasses or sunglasses to persons under the age of 16. All orders, including Next Day Express orders, are available to adults aged 16 and over only. By placing an order, you confirm that the glasses are for a person aged 16 or over.

Once your glasses have been dispatched and a Royal Mail tracking reference has been provided, delivery timescales are subject to Royal Mail's standard service conditions. Direct Sight accepts no liability for delays caused by Royal Mail, including but not limited to courier delays, weather disruption or failed delivery attempts.

In the event of a Royal Mail delay, we will assist in raising a query with Royal Mail and provide appropriate remedies where possible. Our liability for late delivery is limited to a refund of any postage cost paid where the service level is not met by Royal Mail.

Direct Sight reserves the right to modify or withdraw the Next Day Express service at any time, including changes to the order cutoff time, prescription eligibility range, eligible lens types or postage options. Any changes will be reflected on this page and on the Next Day Express product listing page. Orders placed before a change takes effect are fulfilled under the terms in place at the time of ordering.

Same-day dispatch means your glasses are made and handed to Royal Mail on the day you order, not that they will necessarily arrive the following day.

Next day delivery is only guaranteed if you select DPD Delivery at checkout, which guarantees delivery before 1pm on the next working day. Royal Mail Tracked 24 targets next working day delivery but is not guaranteed. Royal Mail Tracked 48 delivers within 2 working days of dispatch. The 'next day' in our service name refers to the speed of production and dispatch, your glasses leave us the same day. Delivery speed depends on your postage choice.

Once your order is confirmed and payment received before 3pm, it enters our Amersham laboratory queue immediately.

Our optical technicians cut and surface your lenses to your prescription, mount them into your chosen frame, and pass the finished pair through our seven-point quality check. All within the same working day. We hold a stock of eligible frames and lens blanks specifically to support same-day production. The process from confirmed order to dispatch typically takes three to five hours for eligible orders.

The following lens upgrades are available on Next Day Express orders within the eligible prescription range: anti-reflective coating, anti-scratch coating, and tinted lenses (prescription sunglasses). The option to upgrade to 1.6 high index lenses is also available.

Varifocal, bifocal, photochromic (Transitions® and Adaptions®) polarised and blue light lens upgrades are not available on Next Day Express

If you attempt to order under Next Day Express with a prescription outside +/-5.00 sphere and +/-2.00 cylinder, our optical team will identify this during prescription verification after your order is placed.

We will contact you before production begins to let you know the realistic production timescale for your prescription.

Cancellations and changes are possible provided production has not yet started. Next Day Express orders may enter production within minutes of a confirmed order. So it is important to contact us immediately on 01494 307 345 if you need to make a change.

If your glasses are already being made, we may not be able to stop production. In which case we will advise on your options under our returns policy. Changes to prescription details after production has started are not possible without a full remake, which will affect the delivery timescale.

Contact us immediately on 01494 307 345 or help@directsight.co.uk with your order number and a description of the issue.

Every pair we produce is checked against the prescription values you provided, so the first step is confirming whether the issue is with production or with the prescription itself. If the issue stems from the prescription values you provided, we will remake your glasses free of charge and arrange the fastest possible return. All Next Day Express orders carry the same 30 day returns policy and 100% satisfaction guarantee as standard orders.

Yes. The 3pm cutoff applies equally Monday to Friday.

An order placed before 3pm on Friday will be made and dispatched on Friday. With Royal Mail Tracked 24, your glasses would be delivered on Monday (the next working day). With Royal Mail Tracked 48, delivery is within 2 working days of dispatch, typically Tuesday or Wednesday.

Courier Next Day Delivery guarantees Monday delivery if ordered and dispatched on Friday before 3pm. We can not guarantee delivery on Sundays for any of the tracked services.

Contact us on 01494 307 345 or help@directsight.co.uk as soon as possible. We will check your dispatch confirmation, verify the tracking status with Royal Mail and advise on next steps.

Royal Mail Tracked 24 and Tracked 48 are aim based services, they are not guaranteed within a specific number of days. DPD Delivery is the only guaranteed timed service. If Royal Mail has not met the service level, we will refund the postage cost. If your glasses appear lost in transit, we will work with you and Royal Mail to resolve the situation.

Yes. A valid, in-date prescription from a registered optician is required for all orders. In the UK, adult prescriptions are typically valid for two years from the date of your eye examination. You will need your SPH, CYL, Axis and PD values, these all appear on your written prescription. You should not use a prescription that has expired or that you are unsure about.

Next Day Express orders are covered by our standard 30 day returns policy. If your glasses are not right for any reason, prescription, fit, lenses or frames, contact us within 30 days of receiving them. We will arrange a return, exchange or remake depending on the circumstances. The 12-month scratch guarantee and 365 day warranty apply to all orders, including Next Day Express.

Yes, you can order multiple pairs in one checkout.

However, Next Day Express must be selected for each individual pair where the service is required. The Next Day Express charge applies to each qualifying pair separately.

Any frame that is not selected with Next Day Express will be processed under our standard production timescales.

If one pair qualifies for same day dispatch and another does not (for example, if one pair has varifocal lenses), each will follow its own production timescale. The Next Day Express pair will be dispatched the same day; the standard production pair will follow its own timeline.

You will receive separate dispatch notifications for each pair if they are sent at different times.