Skip to main content
A UK eyewear leader since 2004As seen on TV
Union Jack flagMade in our UK lab · Next Day DeliveryUK opticians on hand to helpPrescription lenses includedReturns & exchanges
Union Jack flagMade in our UK lab · Next Day Delivery

Order tracking

Where are my glasses?

Every pair is bespoke, hand-made in our own UK lab, to the very same British Standards your optician works to. Pop in your details below and we'll show you exactly where yours is on its journey.

Made by hand · Amersham, UK

Your glasses aren't pulled off a shelf

Every pair is crafted individually in our own laboratory in Amersham, Buckinghamshire, on the same precision equipment optical labs use, by technicians who spent 20+ years glazing lenses in opticians' practices. It's genuinely skilled, hands-on work, made to the same British Standards you'd get on the high street. We think it's the best of the best, and it's worth doing properly.

A Direct Sight technician checking a finished pair of lenses on a focimeter

Every prescription verified

Checked on a focimeter, the very same instrument your optician uses to confirm accuracy.

The MEI Bisphera lens-edging system in the Direct Sight lab in Amersham

Glazed on our MEI Bisphera

Your lenses are shaped and edged to your frame on the same precision system used in optical labs.

Anti-reflective and scratch-resistant coatings being applied to lenses in the Direct Sight lab

Coatings applied with care

Anti-reflective, scratch-resistant and any tints, added and cured by hand, not mass-produced.

How your glasses are made

Prescription glasses are a craft, and every pair passes through the same careful stages, exactly the process any optician follows. Here's what's happening behind the scenes while you wait.

  1. Step 1

    We check your prescription

    A qualified dispensing optician reviews every order against your exact prescription, the same first check your high-street optician makes before anything is cut.

  2. Step 2

    We surface & glaze your lenses

    Your lenses are cut, edged and fitted to your frame by hand on our MEI Bisphera system. Every pair is made individually, just for you, and no one else.

  3. Step 3

    We add your coatings

    Anti-reflective, scratch-resistant finishes and any tints are applied and cured with care, using the same materials you'd find on the high street.

  4. Step 4

    We quality-check every pair

    A detailed inspection against your prescription, to British Standards. If it isn't perfect, we remake it, nothing leaves us until we'd happily wear it ourselves.

  5. Step 5

    We dispatch it individually

    Carefully packed and sent to you with tracking, so you can follow it right to your door, and we'll email you the moment it's on its way.

Please let us do what we do best

Every pair is made, checked and dispatched individually, by the same lab technicians who spent decades crafting lenses in optician practices. It's careful, hands-on work, and rushing it would mean cutting corners we simply won't cut.

Your tracker above updates at every stage, and we'll email you the moment yours is on its way. So unless your order is already past the date we quoted, there's no need to chase, you're in expert hands, and we promise it's worth the wait. 👓

🇬🇧 Made to British Standards🔬 Our own Amersham lab🛡️ 365 day guarantee