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If you still can't find what you're looking for or you end up back here again please contact us and one of our very friendly staff will be happy to help you.


In the rare case of a problem with your order or if you are in any way dissatisfied with your purchase, please return your frames within 30 days, along with a completed Returns Form (which will be found on the back of your invoice) and send it to the following address:

Direct Sight
Returns Department
St Mary's Court
The Broadway

Once we've received your return, we will be in touch to resolve any issues as quickly as possible. If you would like to speak to a member of our customer service team, please email our team at

For the full Direct Sight returns policy, please see our terms and conditions.

Sending your prescription later

If you don't have your prescription to hand, you can send your prescription to us at a later date in a number of different ways. Here's how:

Email it to us at

Request a call back let us know if you'd like us to call you at a convenient time to take your prescription details.

Fax your prescription to us on 0800 862 0362

Post your prescription to us at:
Direct Sight Prescription Department,
St Mary's Court,
The Broadway,

Please send us your prescription details within five days to avoid any delay with your glasses. Please ensure you provide us with your order number and full name when you contact us.

Our 2 for 1 offer

With our 2 for 1 offer you can select two frames and get the cheapest frame for FREE. This offer excludes sunglasses. Price includes single vision lenses; thinner lenses, varifocals and coatings available at additional cost.