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If you still can't find what you're looking for or you end up back here again please contact us and one of our very friendly staff will be happy to help you.

FAST, FUSS-FREE RETURNS AT DIRECT SIGHT

In the rare case of a problem with your order or if you are in any way dissatisfied with your purchase, please return your frames within 30 days, along with a completed Returns Form (which will be found on the back of your invoice) and send it to the following address:

Direct Sight
Returns Department
St Mary's Court
The Broadway
Amersham
Buckinghamshire
HP7 0UT

Once we've received your return, we will be in touch to resolve any issues as quickly as possible.

For the full Direct Sight returns policy, please see our terms and conditions.

Sending your prescription later

If you don't have your prescription to hand, you can send your prescription to us at a later date in a number of different ways. Here's how:

Email it to us at help@directsight.co.uk

Fax your prescription to us on 0800 862 0362

Post your prescription to us at:
Direct Sight Prescription Department,
St Mary's Court,
The Broadway,
Amersham
Buckinghamshire,
HP7 0UT

Please send us your prescription details within five days to avoid any delay with your glasses. Please ensure you provide us with your order number and full name when you contact us.

Our 2 for 1 offer

With our 2 for 1 offer you can select two frames and get the cheapest frame for FREE. This offer excludes sunglasses. Price includes single vision lenses; thinner lenses, varifocals and coatings available at additional cost.

DELIVERY GUIDELINES

Non-Prescription Glasses and Sunglasses - We ask to allow up to 14 working days for non-prescription glasses and sunglasses to be dispatched, depending on stock availability and popular demand.

Single Vision Prescription Glasses - 7-14 working days.

Single Vision Prescription Glasses with Tinted lenses - 7-14 working days.

Complex Prescriptions (including Bifocal, Varifocal, Prism values and Rimless Frames) - 14-28 working days.

We make every effort to ensure our items are dispatched and delivered as quickly as possible. The majority of orders are dispatched well within the time scales advised.

FAST TRACK

Our fast track offers a priority glazing service. Your order would skip the queue and be processed as priority. The delivery service would be upgraded from the standard 5 working day delivery to 1st Class Royal Mail.

The production times would be as follows:

Order Type Standard Delivery Fast Track
Non-Prescription Glasses and Sunglasses Up to 14 working days 1-5 working days
Single Vision Prescription Glasses Up to 14 working days 1-5 working days
Complex Prescriptions (including Bifocal, Varifocal, Prism values and Rimless Frames) Up to 28 working days 5-7 working days