Terms & Conditions

DIRECT SIGHT TERMS AND CONDITIONS OF PURCHASE AND SUPPLY

Any Order and purchase of Goods (as defined below) or services from Direct Sight shall be governed by the terms and conditions outlined below.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS.

Definitions:

"Direct Sight" is a company trading on the internet at www.directsight.co.uk, on the telephone at 0800 862 0361 and by mail order to 5-7 Baring Road, Beaconsfield, Buckinghamshire HP9 2NB. "We" / "Us" / "Our" refers to Direct Sight, "You" / "Yours" / "They" / "Them" refers to the Customer.

Registered office: 5-7 Baring Road, Beaconsfield, Buckinghamshire HP9 2NB.
Trading office: 5-7 Baring Road, Beaconsfield, Buckinghamshire HP9 2NB.
Customer Service Telephone Number: 0800 862 0361
Customer Service Email: help@directsight.co.uk
Currency Accepted: GBP only

1. Customer Obligations

By submitting an order to Direct Sight the customer confirms: They are aged 16 or over and aren't registered as partially sighted or blind; They are in possession of a written prescription for spectacles given to them by a suitably qualified optician in the last 24 months (or 12 months if aged 70 or over); and they will supply accurate, up-to-date prescription details (including any notes on the prescription) when requested.

2. Orders for Goods (please see section 8 for information on the Home Trial service)

Orders to Direct Sight must be submitted either via the website at www.directsight.co.uk, by telephone on 0800 862 0361 or via the completion of a mail order form. Submission of an Order represents an offer to purchase Goods from Direct Sight, receipts of which may be confirmed via email (if the Order is placed on the website) or verbally (if the Order is placed on the telephone). Orders for Prescription Glasses are only accepted by us once they have been fully reviewed and authorised by a Dispensing Optician. In the case of non-prescription goods and the Home Trial service, your order is only accepted once the purchased goods are shipped. We will confirm acceptance of your Order via email (shipping confirmation) or verbally (depending on whether the Order is placed via the website or telephone).

If you need make any changed to a custom made order; your prescription or order details, you must notify Direct Sight within 24 hours of the order being placed. If changes are made after this time a charge may be applied. If cancellations are requested after 24 hours of the order being placed charges may apply for the custom made lenses.

3. Limitations of Supply

We will always make a reasonable effort to ensure that all Orders are fulfilled; however we cannot always guarantee the availability of Goods on the website. If the ordered Goods are unavailable, we will attempt to contact the customer to offer a viable alternative or a refund. If we are unable to contact the customer, the Order will be cancelled and a full refund will be issued. In the case of the Home Trial service we may send partial goods if some goods are unavailable. On the advice of Direct Sight's Dispensing Opticians, we have absolute discretion as to whether or not to accept an Order. If considered necessary or appropriate before any Order is accepted, Direct Sight's Dispensing Opticians have absolute discretion to contact the customer to discuss an Order, provide advice and/or arrange a free face-to-face consultation, to request a copy of the customer's written prescription, to directly contact the optician who provided a prescription to for verification and/or discussion, to request that the customer obtains their pupillary distance measurement from an optician, or request that that a new written prescription is obtained from an optician.

4. Prices and Payment

Prices stated on the website are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Direct Sight. We will always make a reasonable effort to ensure the accuracy of the prices and price related information stated in our current catalogue and on the website. We cannot guarantee that an item will not be misplaced unintentionally. However in this instance, the Dispensing Optician reviewing the Order will notify the customer of the error before payment is processed. The customer will then have the choice to either accept the correct price or to cancel the Order. We only currently except British Pounds (GBP) We only currently except orders from the UK.

5. Delivery and Carriage

We will always make a reasonable effort to ensure Goods are dispatched as quickly as possible after an order is placed; we will try to dispatch all orders within 24 hours. The customer will be notified by email at the time Goods are dispatched. Delivery of the Goods will be made to the address provided at the time the Order is placed. If Goods are not safely delivered within a reasonable number of days after the notification of dispatch, the customer should contact Direct Sight. Customers should promptly inspect goods delivered to them in order to ensure they are as expected.In the case of non delivery, if either Direct Sight or our courier is at fault, the customer will be offered the choice of a full refund or re-delivery.

6. Returns & Refunds (of Goods)

Every order comes with a refund guarantee and a 30-day return policy. You must notify us within 7 days of receiving your goods if there is fault or damage to your product(s) If returning items, the product(s) needs to reach us with 30 days from the date of dispatch printed on your dispatch note/invoice. Returns must be in original condition and with all accessories (e.g. cloths, cases, etc) Please include a covering letter stating the reason for your return. All refunds will be made via the same method of payment. Refunds will be made the same day as requested or the same day the return is authorised.

Any custom made / bespoke products (i.e. prescription lenses or tints) are non returnable. However if the product is found to be faulty within 12 months of supply, Direct Sight will repair or replace the product free of charge, this will be subject to normal wear and tear. Any custom made products found to be faulty will be repaired or remade within 7-14 working days.

7. 7-day Home Trials service

Direct Sight offer a 7-day FREE Home Trial service ('Home Trial') to enable customers to check the look, feel and fit of different frames (without lenses) before deciding which frame(s) to purchase. Please note all frames will remain the property of Direct Sight throughout the period of the Home Trial. When returning frames, the customer is requested to use the box and freepost address label provided.By submitting a request for a FREE Home Trial (Home Trial Order) and in consideration for Direct Sight's acceptance of the order, the customer agrees that if the Home Trial frames sent are not returned, within 30 calendar days following receipt by the customer (which for these purposes will mean 31 days after the date of shipment) then the customer will have placed a Frame Order to buy the frames.

8.Copyright and Trademarks

The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, Direct Sight. They may not be reproduced for any commercial or public purpose without the expressed written consent of Direct Sight.The "Direct Sight" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior written consent of Direct Sight.These Terms and Conditions of Sales should be read in conjunction with the Direct Sight Privacy Policy. Your statutory consumer rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry Consumer Gateway website at: www.consumerdirect.gov.uk.

9. Reglaze Service

Direct Sight offer a reglazing service of which allows you to keep your existing glasses but have them fitted with your new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition but please note any damage to the frame or change in the adjustment of the frame as to how it once fitted cannot be held responsible by Direct Sight and it is taken at your own risk when sending your glasses into us to be reglazed. We cannot be liable for any costs that may incur to have the frame adjust or the frame replace if such any changes or damages occur. We cannot guarantee to return the original lenses.

Your right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for purchase at any point from the time of ordering until seven working days after delivery for all stock items. Any custom made items (prescription lenses or tints) must be cancelled within 24 hours of the order being placed.If the Order has already been shipped, the customer will need to package the items and send them back to the address below

DirectSight.co.uk

5-7 Baring Road, Beaconsfield, Buckinghamshire HP9 2NB

If Direct Sight do not receive the item back from the customer, Direct Sight may arrange for collection of the item from with the cost being charged to the customer. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after notification is received.