Terms & Conditions
DIRECT SIGHT TERMS AND CONDITIONS OF PURCHASE AND SUPPLY
These are the terms and conditions on which we supply Goods to you.
"Direct Sight" is a trading name of Eye Retail Limited ("We" / "Us" / "Our").
Company No. 07912567
Registered office: St Mary's Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT.
Trading office: St Mary's Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT.
Customer Service Telephone Number: 0800 862 0361
Customer Service Email: firstname.lastname@example.org
Currency Accepted: GBP only
Orders to Direct Sight must be submitted by one of the following methods:
via our website www.directsight.co.uk;
via telephone on 0800 862 0361;
or via mail order.
Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
When you sign and/or submit your Order to us, this does not mean we have accepted your Order for Goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order (if ordered via our website or mail order), or verbally (where the Order is placed by telephone), at which point a contract will come into existence between you and us.
If you need make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within 24 hours of the Order being placed. If changes are made after this time a charge may be applied. If cancellations are requested after 24 hours of the Order being placed charges may apply for the custom-made lenses.
2. Limitations of Supply of Goods
Unfortunately, despite our best efforts, we cannot always guarantee the availability of Goods as set out on our site. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not process your Order if made. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
3. Prices and Payment
We only currently accept British Pounds (GBP).
The price of the Goods will be set out in our price list in force on our website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated on our site, we will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.
Where we are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We will not charge your credit or debit card until we despatch the Goods to you.
Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Unfortunately we do not accept orders from addresses outside the UK. We will contact you with an estimated delivery date and you will be notified when the Goods have been dispatched. Delivery of an Order shall be completed when we deliver the Goods to the address you gave us. If no one is available at your address to take delivery, we will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery. The Goods will be your responsibility from the completion of delivery. You own the Goods once we have received payment in full.
5. Returns and Refunds
We offer a 30-day return policy. You must notify us within 7 days of receiving your Goods if there is fault or damage to your product(s). If returning items, the product(s) needs to reach us within 30 days from the date of dispatch printed on your dispatch note/invoice. Returns must be in original condition and with all accessories (e.g. cloths, cases, etc). Please include a covering letter with the product(s) stating the reason for your return. All refunds will be made via the same method of payment. Refunds will be processed the same day the return is authorised, but may take up to 28 days to appear in your account. You will receive a prompt email to confirm your return request has been accepted.
As prescription lenses and tints are custom-made/bespoke products, we are unfortunately unable to offer a refund on these items, as they fall outside of the Distance Selling regulations. We work hard to ensure every product is of excellent quality and in perfect condition. However, if a product is found to be faulty within 12 months of supply, Direct Sight will happily repair or replace the product free of charge within 7-28 working days after it has been returned.
We promise to create all products to match the prescription you provide us with. However, if you find a problem with the lenses, we advise you to return the product to us along with a copy of the prescription used for the order and we will investigate the problem. If it is found that we are at fault, we will happily repair or replace the lenses within 7-28 working days, free of charge. If the prescription details you provided us with are incorrect, we are unfortunately unable to offer a refund for the lenses. We will however offer a one-time free exchange if you provide us with the correct and valid prescription details.
Our free Try-at-Home service allows you to try up to four selected frames before you commit to a purchase. However, if the product you purchase is not found to be faulty but you are unsatisfied and wish to return it, Direct Sight will happily offer one-time free exchange. You may exchange the product for an identical/alternative product but will be required to pay the price difference if choosing a more expensive product. Please be aware that Direct Sight is unable to cover a price difference for a product of a lower value. If an item is returned for a refund and not an exchange, please be aware that the cost of the lenses will be non-refundable. You will be refunded for the cost of the frame only.
6. Try at Home Orders
How will the Try at Home service work?
The free Try at Home service is designed to help you find the perfect set of glasses that suit you. Our Try at Home service allows you to order up to 4 pairs of frames for you to try on in the comfort of your own home before ordering.
We understand how important it is to get a pair of glasses that offers the right combination of style, fit and functionality. With our Try at Home service, you will be able to ensure you find the right set of frames before you buy.
Try at Home is free and gives you up to 7 days to decide on your frames before returning them to us with no obligation to buy or place an order for your favourite frames.
Simply select the frame you want to try by clicking ‘Try at Home’ on the relevant items. Once you have picked your frames, you'll be taken through the process of ordering your Try at Home frames online.
When you have chosen the frames you like, simply return the package to us by sending it in the post with the Freepost label attached to the front.
The final step is to log-in to your account and order your chosen frames with your prescription.
How do I make sure I pick the right frames?
When you receive your Try at Home order, spend time trying them all on and asking the opinions of your friends and family. Check the sides are the right length and that the frames sit comfortably on your nose.
Please note that you have 7 days to return your complete Try at Home order in its original condition. Any frames returned with any damage or not returned to us will be charged at the full frame price. Although there are no postage charges, we strongly advise you to receive Proof of Postage from the Post Office when sending back your Try at Home order. Direct Sight cannot be held liable for Try at Home orders we do not receive back without Proof of Postage.
7. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The "Direct Sight" trade name, or any other trade marks (whether unregistered or registered) set out on our site are the intellectual property rights of Direct Sight, and must not be used or reproduced without our prior written consent.
8. Reglaze Service
Direct Sight offer a reglazing service which allows you to keep your existing glasses but have them fitted with new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition but please note any damage to the frame or change in the adjustment of the frame as to how it once fitted cannot be held responsible by Direct Sight and it is taken at your own risk when sending your glasses in to us to be reglazed. We cannot be held liable for any costs that may incur to have the frame adjusted or the frame replaced if any such changes or damages occur. We cannot guarantee to return the original lenses.
9. Cancellation Rights
Under the Distance Selling Regulations, you have the right to cancel the contract at any time until seven working days after the date of delivery of the Goods. Any custom-made items (prescription lenses or tints) must be cancelled within 24 hours of the Order being placed. If your Order has been dispatched, you will need to return the Goods to the address below:
St Mary's Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT