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FAST, FUSS-FREE RETURNS AT DIRECT SIGHT

In the rare case of a problem with your order or if you are in any way dissatisfied with your purchase, please return your frames within 30 days, along with a completed Returns Form (which will be found on the back of your invoice) and send it to the following address:

Direct Sight
Returns Department
St Mary's Court
The Broadway
Amersham
Buckinghamshire
HP7 0UT

Once we've received your return, we will be in touch to resolve any issues as quickly as possible.

For the full Direct Sight returns policy, please see our terms and conditions.

Sending your prescription later

If you don't have your prescription to hand, you can send your prescription to us at a later date in a number of different ways. Here's how:

Email it to us at help@directsight.co.uk

Fax your prescription to us on 0800 862 0362

Post your prescription to us at:
Direct Sight Prescription Department,
St Mary's Court,
The Broadway,
Amersham
Buckinghamshire,
HP7 0UT

Please send us your prescription details within five days to avoid any delay with your glasses. Please ensure you provide us with your order number and full name when you contact us.

Our 2 for 1 offer

With our 2 for 1 offer you can select two frames and get the cheapest frame for FREE. This offer excludes sunglasses. Price includes single vision lenses; thinner lenses, varifocals and coatings available at additional cost.

PRODUCTION GUIDELINES

Non-Prescription Glasses and Sunglasses - We ask to allow up to 14 working days for non-prescription glasses and sunglasses to be dispatched, depending on stock availability and popular demand.

Single Vision Prescription Glasses - 7-14 working days.

Single Vision Prescription Glasses with Tinted lenses - 7-14 working days.

Complex Prescriptions (including Bifocal, Varifocal, Prism values and Rimless Frames) - 14-28 working days.

We make every effort to ensure our items are dispatched and delivered as quickly as possible. The majority of orders are dispatched well within the time scales advised.

DELIVERY GUIDELINES

Standard Delivery - 3 to 5 business days with royal mail 2nd class

Recorded Delivery - 1 to 3 business days with royal mail 1st class, a signature will be required upon receipt

Tracked Delivery - Next day delivery with royal mail, a signature will be required upon receipt