Production & Delivery Timescales Page

We make every effort to ensure our items are dispatched and delivered as quickly as possible as we understand your new glasses are important to you. The majority of orders are dispatched within 3-7 working days* from the date that the order is accepted. Some glasses take longer, up to 7-14 working days, due to more complex lenses or if our opticians need to contact you about your order.

All Next Day Express single vision orders, if received before 12pm will be complete the same day and dispatched via Royal Mail Tracked 24 for next-day delivery. If ordered after midday the order be made and dispatched to you on the next working day.

You will receive a confirmation email once your item has been dispatched, and in the rare case of delays, you will be notified as quickly as possible. All orders are manufactured and shipped from our UK production facility based in Amersham, Bucks.

Single Vision Lens Orders:

+/-0.00 to +/-6.00 SPH	3-5 working days
+/-6.25 to +/-8.00 SPH	5-7 working days
Over +/- 2.00 CYL	5-7 working days
Prescription with Prism	7-10 working days

More Complex Lens Orders and Frames:

Multifocal (Varifocal, Occupational, Bifocal)	7-14 working days
Non Stocked Designer Frames**	5-20 working days
Polarised Lenses	7-10 working days
Tinted Lenses	7-10 working days

* Working days are Monday to Friday (excluding public holidays)

** Designer frames come directly from our suppliers (mostly Italy) and usually arrive within 5 days after date of order. If we are notified that a frame is on back order, we will contact you to advise of any potential delays.

Next Day Express Orders:

We offer a same day dispatch service available on our Next Day Express frames when customised with single vision clear lenses. Certain lens types take longer to manufacturer so are not available to order under the Next Day Express option.

Lenses Available	Prescriptions Available
1.5 and 1.6 index	SPH +/-0.25 to +/-6.00 CYL +/-0.25 to +/-2.00

Orders placed before midday on Monday to Friday will be completed and dispatched same day. Orders placed after 12pm Friday or during the weekend of a public holiday will be completed and dispatched the following working day for delivery the next business day.

All Next Day Express orders will be dispatched using Royal Mail Tracked 24 and normally arrive within 1-2 days.

Not able to be offered under the Next Day Express production:

Multifocal (Varifocal, Bifocal, Occupational) Lenses

Prescriptions with Prism

Transitions

Tint

Blue Light Blocking

Prescriptions over +/-2.00 CYL

Delivery Timescales:

Delivery Service	Estimated Timescale	Cost
Standard Delivery	Within 5 days	£4.95
Royal Mail 48	Within 2-3 days (Mon-Sat)	£7.95
Royal Mail 24	Within 1-2 days (Mon-Sat)	£19.00*

* All Next Day Express orders are dispatched via Royal Mail 24 of which the cost is included in the £19 charged for the Next Day Express service.

We currently only dispatch to address within the UK.

If your order does not arrive within the estimated timescales, this may be that the parcel is delayed within the mailing system. We ask that you allow up to 2 weeks (10 working days) before contacting us. If your parcel has not arrived within this time, please contact our customer service team. You will need your order number and the date that your order was dispatched. You will be sent a non-delivery form that we ask you to complete for us to use as evidence of non-receipt in our claim with the courier service used.

Customers own frames sent for reglazing are are sent at the customers own risk. We can not be held responsible if these items go missing in the postal system. All reglaze orders are dispatched by Royal Mail 48.