Question 1

How much do prescription glasses cost at Direct Sight?

Accepted Answer

Frames start from just £9 and include free basic single-vision prescription lenses, so a complete pair of glasses can cost less than a takeaway. You can then upgrade the lenses (anti-glare, thinner lenses, tints and more) if you'd like.

Question 2

Are prescription lenses included in the price?

Accepted Answer

Yes. Every frame price includes free single-vision prescription lenses. Optional upgrades (anti-glare and anti-scratch coatings, thinner and lighter lenses, sunglasses tints, photochromic and blue-light lenses) are shown clearly as you customise, with the price for each.

Question 3

How do I add my prescription?

Accepted Answer

When you customise your lenses you can type your prescription in, upload a photo of it, or place your order and send it to us later. Every prescription is checked by a qualified optician before we glaze your lenses.

Question 4

What lens types and options do you offer?

Accepted Answer

We make single-vision, varifocal and bifocal lenses. Options include anti-scratch and anti-glare coatings, thin & light and extra-thin & light indexes, sunglasses tints, polarised lenses, photochromic (light-reactive) lenses and blue-light filters.

Question 5

How long does delivery take?

Accepted Answer

Every pair is made and checked in our own UK lab. Order by 3pm on a working day and we aim to make, check and dispatch your glasses the same day. Delivery options at checkout are Royal Mail 48 (2–3 working days, £4.95), Royal Mail 24 (1–2 working days, £6.95) and Special Delivery guaranteed by 1pm the next working day (£12.95).

Question 6

What is your returns policy?

Accepted Answer

We offer 30 day returns, no questions asked. If your glasses aren't quite right, contact us within 30 days of delivery and we'll sort a return or replacement.

Question 7

Is there a guarantee on your glasses?

Accepted Answer

Yes, every pair is backed by a 365 day guarantee. Glasses are made in our own UK lab, so if anything isn't right we'll put it right.

Question 8

What prescription strengths can you make online?

Accepted Answer

Online we can glaze single-vision prescriptions up to SPH ±8.00 and CYL −4.00, plus varifocals and bifocals. If your prescription is stronger than our online range, please contact our team on 01494 307 345 and we'll be happy to help.

Question 9

Can you reglaze my existing frames?

Accepted Answer

Yes, our Reglaze service lets you keep frames you love and fit them with fresh prescription lenses. Choose Reglaze from the menu to get started.

Question 10

Are your glasses made in the UK?

Accepted Answer

Yes. Every pair is glazed, checked and dispatched from our own UK lab. That's how we keep quality high, prices low and dispatch fast.

Question 11

Is it safe to pay on your website?

Accepted Answer

Yes. Checkout is protected with 256-bit SSL encryption and we never see or store your full card details. We accept all major cards.

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