Returns and Exchanges
We are proud of our service and our team of skilled opticians is dedicated to ensuring your glasses are manufactured to your exact specifications. We make every reasonable effort to ensure that you are satisfied with your purchase and that the correct prescription, lenses and frames are always sent out. However, we realise that problems may occasionally occur.
In the rare case of a problem with your order or if you are in any way dissatisfied with your purchase, please return your frames along with the completed returns form (which can be found on the back of your invoice) using our prepaid tracked Royal Mail.
PREPAID TRACKED RETURNS WITH ROYAL MAIL:
If you wish to use our prepaid return service, please click on the below link. This will take you directly to the Royal Mail website where you can print off a prepaid tracked return label.
Please attach the label to your parcel and take it to your nearest Post Office. This is a PREPAID return service, not a free returns service, £2.70 will be deducted from your refund.
You will be able to track the delivery using the tracking number provided.
We strongly recommend using a tracked service so that you can track the whereabouts of your return. Direct Sight cannot be held responsible for the loss of your return.
NB: We do not cover postage costs for items sent back using any other service other than our prepaid Royal Mail tracked service.
Alternatively, if you still wish to use an alternative courier service or arrange your own return at your own cost, please send the glasses and the completed returns form to the address below:
St Mary’s Court
We will send you an email to confirm when we have received your return. Please note, it can take up to 48 hours for returned items to filter through to the correct department once the item has reached us. Please allow up to 14 working days from when your return has been received for a refund to be processed. In the case of an exchange the advised production times will apply from the date that the return has been received. Please refer to our Terms and Conditions for further information.